Why Action Can Be a Critical Part of Active Listening

On Demand

Duration: 1 hour

Watch Recording
Close up of creative business colleagues listening to an informal presentation in a meeting room

On Demand

Duration: 1 hour

On Demand

Duration: 1 hour

About the Webinar

Research shows that listening is the skill most needed in a world marked by new working styles, different working preferences, and the rise of a hybrid workforce. Listening can be challenging due to numerous modes of communication barraging us with information that ceaselessly demand our attention.

On its own, listening is an incredibly powerful act of leadership.

However, we know that good listening behaviors alone are not sufficient to make employees feel listened to – it’s not just how well you listen, but what you do with what you heard. To create space where employees feel safe to speak up, leaders often need to take action on what they’ve learned.

Join us for an active listening webinar as we discuss ways to go beyond just listening to create a space that fosters employee voice.

What You’ll Learn

In this active listening webinar, you’ll learn:

  • How to improve active listening skills
  • Ways to assess your active listening effectiveness
  • How action influences employee ratings of leader listening

Your Hosts

Diane Bergeron
Diane Bergeron, PhD
Senior Research Scientist

A social psychologist with over 15 years of experience, Diane is a researcher with expertise in executive education and consulting. At CCL, she conducts research and provides subject matter expertise in the areas of women and leadership, the gendered assessment of workplace helping behaviors, leader listening behaviors, and employee voice.   

A social psychologist with over 15 years of experience, Diane is a researcher with expertise in executive education and consulting. At CCL, she conducts research and provides subject matter expertise in the areas of women and leadership, the gendered assessment of workplace helping behaviors, leader listening behaviors, and employee voice.   

Andy Loignon
Andy Loignon, PhD
Senior Research Scientist

Andy has over a decade of experience working as an organizational scientist identifying data-driven solutions that help organizations address some of their most pressing challenges. In his current role, his research focuses on work groups and teams and emerging leaders. Prior to joining us, Andy was a member of the faculty at Louisiana State University.

Andy has over a decade of experience working as an organizational scientist identifying data-driven solutions that help organizations address some of their most pressing challenges. In his current role, his research focuses on work groups and teams and emerging leaders. Prior to joining us, Andy was a member of the faculty at Louisiana State University.

Shelley Thompkins
Shelley Thompkins, PhD, ACC
Senior Faculty, Societal Impact

An Associate Certified Coach recognized for leveraging best practices across diverse industries and markets, Shelley brings more than 20 years of experience with market-leading organizations and Fortune 500 corporations. A collaborative leader, design thinker, developer, and facilitator, she helps leaders become extraordinary performers, visionaries, and collaborators, as well as critical and strategic thinkers.

An Associate Certified Coach recognized for leveraging best practices across diverse industries and markets, Shelley brings more than 20 years of experience with market-leading organizations and Fortune 500 corporations. A collaborative leader, design thinker, developer, and facilitator, she helps leaders become extraordinary performers, visionaries, and collaborators, as well as critical and strategic thinkers.

Diane Bergeron
Diane Bergeron, PhD
Senior Research Scientist

A social psychologist with over 15 years of experience, Diane is a researcher with expertise in executive education and consulting. At CCL, she conducts research and provides subject matter expertise in the areas of women and leadership, the gendered assessment of workplace helping behaviors, leader listening behaviors, and employee voice.   

Andy Loignon
Andy Loignon, PhD
Senior Research Scientist

Andy has over a decade of experience working as an organizational scientist identifying data-driven solutions that help organizations address some of their most pressing challenges. In his current role, his research focuses on work groups and teams and emerging leaders. Prior to joining us, Andy was a member of the faculty at Louisiana State University.

Shelley Thompkins
Shelley Thompkins, PhD, ACC
Senior Faculty, Societal Impact

An Associate Certified Coach recognized for leveraging best practices across diverse industries and markets, Shelley brings more than 20 years of experience with market-leading organizations and Fortune 500 corporations. A collaborative leader, design thinker, developer, and facilitator, she helps leaders become extraordinary performers, visionaries, and collaborators, as well as critical and strategic thinkers.

Intended Audience

Related Topics

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About CCL

At the Center for Creative Leadership, our drive to create a ripple effect of positive change underpins everything we do. For 50+ years, we've pioneered leadership development solutions for everyone from frontline workers to global CEOs. Consistently ranked among the world's top providers of executive education, our research-based programs and solutions inspire individuals in organizations across the world — including 2/3 of the Fortune 1000 — to ignite remarkable transformations.

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