Global Technology Company Achieves Boundary Spanning Leadership Development with Customized Virtual Program

Solution & Results

Pitney Bowes chose to work with us in part because of our reputation as a thought leader within the leadership development industry. The company also needed a partner who could provide an engaging virtual experience that could be customized to the organization’s unique needs.

Angela Spears, Learning Consultant at Pitney Bowes, explained that while some company leaders were initially skeptical of a virtual education program, they were impressed by the way we provided flexibility in designing and adjusting the course along the way. The collaborative process included a test run, post-session follow-up, and changes based on participant feedback. “We saw commitment from CCL to ensure that our participants are happy and that we’re happy as a client,” said Spears.

Pitney Bowes contains a variety of business units, some of which operate in distinct silos due to the company’s growth and acquisition process. Company leaders were able to break down those barriers thanks to the boundary-spanning aspect of the leadership development program. Participants and stakeholders who were initially doubtful were pleasantly surprised by how engaging and effective the online program was, adding that they enjoyed it and benefitted greatly from it.

As of now, 3 cohorts of company leaders from multiple countries and continents have successfully completed the 14-week program. Every session includes in-the-moment feedback on the delivery which is then incorporated into the next session to maximize effectiveness. This ensures that participant satisfaction and overall program impact continue to improve with successive cohorts.