Building a Culture of Learning and Leadership at Scale With Online Training for Frontline Leaders

Solution & Results

BeyondTrust partnered with us to run a pilot of our Frontline Leader Impact (FLI) virtual program for BeyondTrust’s HR team and other key leaders at different levels across the organization. “The course was 6 weeks and covered the areas we felt were important for our global leaders – including self-awareness, learning agility, communication, political savvy, influencing outcomes, and motivating others,” says Edwards-Lassner.

The pilot was so well received that 2 additional global, cross-functional cohorts were quickly scheduled. In the second year of the initiative, 100% of the Executive Leadership Team and over 90% of BeyondTrust’s managers will have completed FLI. To enrich the learning and make it even more impactful for their leaders – and relevant to their business – we developed additional elements in and around the core FLI experience for the new cohorts. Highly engaged FLI graduates were assigned as Team Leads for each cohort, which included employees from the C-level to frontline leaders. These Team Leads held weekly live, interactive conversations with teams from each of the cohorts. “These discussions further pushed our global cross-functional mission and made the entire experience more interesting. I believe this individualized approach has made all the difference,” says Edwards-Lassner. “One of our values is accountability and this has really nurtured that in our leaders.”

As this large-scale initiative continues, BeyondTrust’s top company leaders are making it a priority to embrace FLI practices and language, and they continue to see tangible results. The company has experienced an increase in manager performance and engagement, and a decrease in voluntary attrition, as graduates model the new culture of leadership and professional development. The majority of participants reported FLI was more engaging than other online programs they’ve taken, and the buzz about it is beginning to spread as employees want to know how they can be a part of the next cohort. BeyondTrust plans to continue to roll out FLI to 100 more managers and high potential non-managers in the year following the publishing of this case study.

Impact of FLI on BeyondTrust Leaders

• Learners maintained high levels of engagement,
• Encouraged a new way of thinking about leadership,
• Increased global and cross-functional discussions,
• Generated a positive shift in change management, and
• Participants expressed enthusiasm for the opportunity.