• Published February 26, 2020
  • 4 Minute Read
LEADING EFFECTIVELY ARTICLE

Are You Missing Half the Change Equation?

Published February 26, 2020
Are You Missing Half the Change Equation?

Don’t Overlook the People Side of Change Leadership

Studies consistently show between 50–70% of change efforts fail. How can leaders and organizations improve the odds of success?

While many organizations focus on mastering the operational or structural side of change, they give little attention or effort towards the other half of the change equation: the people side of change.

To gain the desired results from a new direction, system, or initiative, organizations need the benefit of change leadership, along with change management.

Put another way, for an organizational change to be implemented successfully, leaders must focus on solving both sides of the change equation.

How Does Change Leadership Connect to the Change Equation?

Change leadership is about how people work and how they feel about the work. It’s about the phases of change — and the emotions associated with those phases — that people must navigate when change is constant.

Change leadership requires leaders, and the organization as a whole, to address and develop the practices, behaviors, mindsets, and beliefs that help people adapt.

Infographic: Challenge for Change Equation

When organizations focus on mastering change management without change leadership, they fail to recognize that all changes, even positive ones, come at a cumulative cost.

They miss half the change equation.

Leaders often tout changes with the attitude of this shiny, bright new thing will solve all of our problems. But employees have been working with the “old” and have committed a lot of time and energy to make it work. Leaders should recognize that there’s still value in some of the old before employees are able to move ahead to what isn’t working and why changes need to happen.

Answering the question of “What do we need to hold on to?” will help satisfy the fears and concerns that a new initiative is uncalled for or inappropriate.

Leaders also need to allow a conversation about what scares people about the new. By giving time and attention to helping people understand and adjust to changes, leaders allow them to move ahead to what’s next. This is key to becoming a successful change leader.

Tips for Solving the Change Equation

5 Ways to Lead Change More Effectively

Once you understand that you must lead the people side of change — along with managing the operational side — you fully understand the change equation. Now, you’ll want to find tools and hone skills to help you lead the change equation more effectively. Here are 5 key tips:

1. Understand people’s built-in reactions.

People navigate changes from a continuum of style preferences. If you pay attention to change preference, you’ll be more prepared to address concerns, leverage different contributions, avoid pitfalls, and adapt your own approach. Learn more about change styles and how leaders can navigate change in our white paper.

2. Get your head around the process.

When you understand the process of change, you have a better picture of what’s needed and when. You can anticipate and mitigate many predictable problems. We break down the process of succeeding at complex, continuous change into 4 parts: Discover, Decide, Do, and Discern.

3. Embrace the polarity.

When leading change, it helps to understand that it isn’t a problem to solve, but a polarity to manage. Leaders must both ensure that the current business model is solid, efficient, effective, and stable, and implement the changes necessary to be more competitive in the future. By seeking the sweet spot of both/and, you can present the effort in a way that others can embrace.

4. Hone your powers of persuasion.

Change and influence are inextricably linked. Influence is about gaining commitment, identifying the critical change agents that must be brought on board, and defining what “buy-in” looks like from each stakeholder. Learn the 4 keys to strengthen your ability to influence others.

5. Take care of yourself and others.

Resiliency helps people handle the pressure, uncertainty, and setbacks that are part of the change process. To combat change fatigue, you need to build your own reserves for your mental and physical health, and help others to do the same. This is increasingly important as people experience the cumulative effects of ongoing and often turbulent changes.

Ready to Take the Next Step?

Upskill your people so they’re not just change managers, they’re change leaders. Ensure they understand the change equation through a customized learning journey using our research-backed modules. Available leadership topics include Communication, Influence, Innovation Leadership, Leading Through Change & Disruption, Managing Paradox & Polarity, Resilience-Building, and more.

  • Published February 26, 2020
  • 4 Minute Read
  • Download as PDF

Based on Research by

David Dinwoodie
David Dinwoodie, DBA
Senior Faculty

David has worked with us for more than 15 years as a researcher, author, educator, and coach. He co-authored the book Becoming a Strategic Leader: Your Role in Your Organization’s Enduring Success, and he is a research associate on the Leadership Across Differences project.

David has worked with us for more than 15 years as a researcher, author, educator, and coach. He co-authored the book Becoming a Strategic Leader: Your Role in Your Organization’s Enduring Success, and he is a research associate on the Leadership Across Differences project.

Bill Pasmore
Bill Pasmore, PhD
SVP & Advisor to CEOs, Board, and Executive Teams

Bill leads our efforts to help clients develop leadership strategies their organizations can use to transform their leadership cultures and capabilities. A thought leader in the field of organization development, he advises CEOs and Boards on challenges of the future including business disruption, new ways of organizing, creating more effective digital networks, leading continuous change, and improving senior team effectiveness.

Bill leads our efforts to help clients develop leadership strategies their organizations can use to transform their leadership cultures and capabilities. A thought leader in the field of organization development, he advises CEOs and Boards on challenges of the future including business disruption, new ways of organizing, creating more effective digital networks, leading continuous change, and improving senior team effectiveness.

Laura Quinn
Laura Quinn, PhD
Faculty

A certified feedback coach, Laura serves as faculty for many of our programs, including Leadership at the Peak for C-suite executives. In her 25+ years with CCL, she has also led work in strategy development and execution, talent sustainability, organizational and leadership culture, organizational change, transformation, and executive team leadership, and has co-authored several white papers.

A certified feedback coach, Laura serves as faculty for many of our programs, including Leadership at the Peak for C-suite executives. In her 25+ years with CCL, she has also led work in strategy development and execution, talent sustainability, organizational and leadership culture, organizational change, transformation, and executive team leadership, and has co-authored several white papers.

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About CCL

At the Center for Creative Leadership, our drive to create a ripple effect of positive change underpins everything we do. For 50+ years, we've pioneered leadership development solutions for everyone from frontline workers to global CEOs. Consistently ranked among the world's top providers of executive education, our research-based programs and solutions inspire individuals in organizations across the world — including 2/3 of the Fortune 1000 — to ignite remarkable transformations.