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Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning by doing these 3 things in a conversation.
Enable key leaders to serve as internal champions for better conversations at your organization. Our Better Conversations Every Day™ program is a proven coaching and conversation skills training for individual leaders. It’s simple, practical, memorable, and motivating — fostering capability for developmental feedback and building a culture rooted in psychological safety and trust.
A brief, immersive, and transformative experience for employees at all levels
Create a conversation skills training program that meets the unique needs of your organization.
We can partner with you to assess and understand your needs, then co-create a leadership development initiative that builds on a foundation of strong communication skills and a shared leadership vocabulary.
With a license, you can scale and reuse our conversation training content across your entire organization, laying a strong foundation for any enterprise-wide leadership development initiative.
License our Better Conversations Every Day™ program on its own or as part of our CCL Passport™ leadership subscription.
Every organization wants to create an environment that attracts, retains, develops, nurtures, and optimizes all talent — one that allows all leaders to show up as the best versions of themselves and actively develops the skillsets and mindsets to shape a better future.
To achieve this, organizations must cultivate an environment of psychological safety. And the best way to do it is through the way people communicate.
The true picture of an organization’s culture is shown through conversations. High-quality conversations that are built on courage and candor lead to action and accountability and yield better strategies. The result: a more adaptable, resilient culture. Ineffective conversations, on the other hand, demotivate talent and impede organizational success.
No matter the size of your organization, working to strengthen conversation skills by increasing access to coaching conversations will help drive better business outcomes and equip your leaders to be more successful, particularly in today’s hybrid work environment.
Conversation is simple — but not easy. It takes practice to hold highly effective, efficient, emotionally intelligent conversations. Things like ego, emotions, and a host of other challenges often get in the way and derail collaboration and trust. This can be an even bigger issue with geographically dispersed remote and hybrid teams.
Our research has found that leaders who practice these 4 core conversational skills are rated as more effective by their superiors than those who don’t:
Our suite of conversation skills training solutions teaches participants these 4 core behaviors, helping individuals learn how to hold better workplace conversations with teammates, wherever they’re located — while being scalable enough to support enterprise-wide culture change.
Having better conversations changes lives. Good communication can strengthen relationships; boost team performance; accelerate a feedback-rich, inclusive organizational culture; and even act as a catalyst for societal change.
Alumni of our leadership coaching training program consistently tell us the same thing: their experience with us made a significant impact on their leadership and professional growth, and they’re grateful for the life-changing opportunity.
But don’t just take our word for it — take theirs.
“When we were introduced to the Better Conversations Every Day model, we thought, if CCL is offering it, it’s probably worth taking a close look at. And that ended up being exactly the case. CCL gave us all the support that we needed to be bold enough to try to build a program from the ground up.”
Randy McShepard
Chief Talent Officer
RPM
“If you don’t fix the conversations, then it doesn’t matter what the process looks like … We have good evidence that when most employees have gone through the program and you have someone focused on the use of the techniques, it does make a difference.”
Tamara Freeman
Director of HR Strategy and Effectiveness
The University of Notre Dame
“The attention to detail you gain in the practice sessions is immeasurable to having more meaningful conversations. I am impressed how intimate the conversations became in such a short time.”
Rod Smith
Assistant Professor
Air Force Academy
“This program shines a light on the true intentions and impact of coaching conversations.”
Roshini Muralidharan
Training Project & Facilitation Specialist
Magellan Midstream Partners
“This course is an accelerator to understanding how you listen and engage conversations and move to not merely towards solutions, but to a practice of deepening trust through conversation.”
Dalissa Vargas
Senior Director of Development
National Latina Institute for Reproductive Justice
Our experts are here to help. Let’s discuss how to conversation skills training can be implemented across your organization. Together, we’ll lay a strong foundation for addressing any enterprise change or leadership development initiative and help you unlock the full potential of your organization.
Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning by doing these 3 things in a conversation.
Leaders are often held accountable for developing others, but may not know how to do it well. Coaching others is a key skill for leaders. Strengthen these 4 skills, and you’ll coach people more effectively.
An organization’s culture shows through in the conversations. Improving the quality of conversations can create cascading culture change and better business outcomes.
You don’t have to be a coach to use these 6 active listening techniques. Go beyond active listening and truly listen to understand, turning a casual chat into a coaching conversation.
Today, as teams collaborate remotely, conversations are the foundation for managers to build trust, engagement, and inclusion. Watch this webinar to learn how to create an organization-wide coaching culture.
Given the rise of remote and hybrid work, effective virtual collaboration has never been more important. Success requires more than technological solutions – interpersonal skill development is critical, too.
To improve your conversational skills, you must learn the core skills for coaching others, including 1) listening to understand, 2) asking powerful questions, 3) challenging and supporting, and 4) establishing next steps. Always listen carefully, respond thoughtfully, and resist imposing your own solution. Our Better Conversations Every Day™ suite of conversational skills training solutions is designed to help you build a positive, successful, and feedback-rich culture across your entire organization.
To implement conversational skills in the workplace, organizations must create a culture of feedback and candor by scaling coaching conversation skills. Organizations will want to develop core skills for everyone, link coaching outcomes to the business, recognize and reward coaching behaviors, and more.
To have better conversations in the workplace, you must listen closely, ask questions, challenge and support, and establish next steps. Leader-coaches should aim to have a safe, trusting, and productive space for coaching conversations. Learn more about what it takes to coach your people.
To improve coaching skills, it’s important to invest in coaching and conversational skills training solutions for your organization. This will help your people forge a common leadership language and build a positive culture of feedback and candor across your entire organization.
Our conversation training solutions will teach 4 core conversations skills, which include listening to understand, asking powerful questions, challenging and supporting, and establishing accountability. Based on our research, leaders who practice these skills are rated as more effective by their superiors as compared to those who don’t.
More questions? Our experts are here to help. Let’s have a conversation!
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